The Mediation Hub MENA, a DIFC-based non-profit organization, promotes mediation as a proactive tool for dispute avoidance and resolution in the MENA region.

Mediation is a process where a neutral third party helps resolve conflicts by facilitating negotiation, without going to court or arbitration, often resulting in binding and enforceable settlements acceptable to both sides.

With growing recognition, including recent UAE legislation and alignment with ESG principles, mediation is increasingly seen as a strategic approach to business enablement and disputes avoidance and resolution. This survey seeks to assess industry readiness to adopt such methods.

The UAE Mediation First Pledge is a pioneering regional initiative that invites businesses across the UAE to commit to "Mediation Before Litigation" – adopting mediation as their primary step in resolving commercial disputes. This transformative campaign aims to establish Dubai as the mediation hub of the MENA region while creating a cooperative dispute resolution landscape that enables business progress and strengthens commercial relationships.

The Business Case for Mediation

Quantitative Benefits (Based on International Experience)

• 60-80% Cost Reduction compared to litigation or arbitration
• 70-90% Time Savings in dispute resolution
• 85%+ Success Rate in mediation settlements
• 90%+ Relationship Preservation post-mediation

Strategic Advantages

• Competitive Edge – Preferred partner status with other signatories
• Risk Management – Predictable dispute resolution processes
• ESG Compliance – Demonstrate sustainable business practices and responsible governance
• Market Access – Gateway to mediation-friendly business network
• International Recognition – Position as a forward-thinking, globally-minded organization

Operational Benefits

• Confidentiality – Private resolution protecting corporate reputation
• Flexibility – Tailored solutions meeting specific business needs
• Control – Parties maintain decision-making authority
• Creativity – Innovative solutions beyond traditional legal remedies

ESG and Sustainability Leadership

The UAE Mediation First Pledge directly supports Environmental, Social, and Governance (ESG) objectives by:

• Environmental Impact: Reducing paper consumption, travel, and resource usage  associated with lengthy litigation processes
• Social Responsibility: Preserving business relationships and maintaining employment stability through faster dispute resolution
• Governance Excellence: Demonstrating commitment to transparent, efficient, and ethical business practices
• Stakeholder Value: Protecting shareholder interests through cost-effective dispute management
• Sustainable Business Practices: Contributing to a more cooperative and sustainable business ecosystem in the MENA region

The Bottom Line: Investors, partners, and customers increasingly evaluate ESG credentials. The UAE Mediation First Pledge offers tangible, reportable ESG improvements.

Core Commitment Statement

"We recognize that mediation is a flexible and constructive approach to resolving disputes. By joining the UAE Mediation First Pledge, we commit to considering mediation as our first resort before pursuing litigation or arbitration, thereby preserving business relationships, minimizing disruption, reducing costs, and achieving faster resolution of commercial disputes."

Comprehensive Pledge Commitments

1. Mediation First Commitment

• Consider mediation as the first resort for resolving all commercial disputes
• Engage in good faith mediation before initiating litigation or arbitration proceedings
  
• Actively promote mediation awareness within the organization and business network

2. Contractual Integration

• Insert mediation clauses in agreements and contracts whenever appropriate
• Include escalation procedures that prioritize mediation before formal dispute resolution
  
• Standardize mediation-first policies across all business relationships

3. Organizational Development

• Embed mediation-first policies into corporate governance frameworks
• Provide mediation awareness training for staff and executives
  
• Share success stories and best practices with the pledge community

4. Community Participation

• Engage in MENA mediation events and educational programs
  
• Support mediation development in the regional business ecosystem
  
• Collaborate with fellow signatories to advance mediation culture

Recognition and Certification Framework

Certification Levels

• Bronze Status – Basic pledge commitment
  
• Silver Status – Active mediation implementation and staff training
  
• Gold Status – Demonstrated results and community leadership
  
• Platinum Status – Regional mediation ambassadors and mentors

Annual UAE Mediation Excellence Awards

• Pioneer Award – First 50 organizations to sign the pledge
  
• Innovation Award – Most creative mediation program implementation
  
• Impact Award – Highest number of successful mediations
  
• Leadership Award – Outstanding promotion of mediation culture

Marketing Benefits

• Pledge Logo Usage – Demonstrate commitment to stakeholders and clients
  
• Website and Directory Listing – Feature on the Mediation Hub MENA website as a signatory of the pledge and premium placement in mediation-friendly business directory of The Mediation Hub MENA.
  
• Social Media Recognition – We will announce your commitment across our social media channels, highlighting your leadership in sustainable dispute resolution
  
• Case Study Features – Highlight success stories in publications and social media
  
• Speaking Opportunities – Platform at regional business events and conferences

How to Join the UAE Mediation First Pledge

Becoming a signatory is straightforward and fully supported:
Simple Steps to Participate:

• Express Interest and request for further information – Contact us at info@mediationhub.ae or reach out through our social media channels
• Review & Sign – click on the following link to complete the form and sign the Pledge.
  
• Integration Support – Our team provides ongoing support and guidance throughout the implementation process
  
• Community Engagement – Follow us on social media for updates and announcements and participate in regional events

Join the Movement

The UAE Mediation First Pledge represents more than a commitment to efficient dispute resolution – it's a declaration of leadership in creating a more cooperative, sustainable, and prosperous business environment across the Middle East. By joining this pioneering initiative, your organization becomes part of a transformative movement that prioritizes relationship preservation, cost efficiency, and sustainable business practices. Together, we're not just resolving disputes –we're building the foundation for the region's economic future.